Lagging metrics need drivers
Revenue tells you what happened. Traffic quality, conversion, basket size, and retention show where work can change the future.
Revenue is a lagging number. Build the tree underneath it, then nudge each leading driver to see where the team can actually move the needle.
Revenue tells you what happened. Traffic quality, conversion, basket size, and retention show where work can change the future.
If two teams argue for attention, nudge the leaf metrics and compare the lift. The thicker branch deserves the next question.
A tree also exposes what could be damaged. Grow conversion by discounting too hard and basket size or retention may pay the bill.